DYLAN AMARO

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SKILLS

  • Case Management
  • CRM & File Systems
  • Workshop Facilitation
  • Presentation Design
  • Event Planning
  • Legal Research
  • Persuasive & Legal Writing
  • Spanish

TOOLS

  • Excel
  • VS Code
  • GitHub
  • Google Suite / Outlook Services
  • Adobe Suite

TECHNOLOGIES

  • C++
  • HTML
  • CSS
  • Python

JEWISH FAMILY SERVICES

ANN ARBOR, MI

Refugee Youth Case Manager, Apr 2024 - Present

Managed comprehensive support services and digital recordkeeping for a caseload of over 75 refugee youth and families across the Washtenaw County area, providing consistent follow-up, service navigation, and needs-based referrals. Tracked case progress, benefit eligibility, and service outcomes using Google Workspace and internal data management systems to ensure accuracy and compliance with agency protocols. Coordinated documentation and service delivery with remote staff via Slack, Zoom, and Microsoft Teams, maintaining clear communication and workflow alignment across a geographically dispersed team. Facilitated ongoing, bilingual client communication in both English and Spanish to guarantee equitable access to housing, education, mental health resources, and other core supports in a linguistically and culturally responsive manner.

TWIN KNIGHTS

TROY, MI

K-5 CHESS INSTRUCTOR, Jan 2021 - Dec 2024

Coached a cohort of approximately 15 elementary school students in a structured, after-school chess program focused on skill-building, strategic thinking, and positive engagement. Designed and implemented weekly lesson plans for 2-hour instructional sessions, combining tactical exercises with game-based learning to support varied experience levels. Maintained a consistent learning environment by adhering to and reinforcing a strict zero-tolerance policy regarding punctuality, behavior, and respect, in alignment with school and program expectations.

MICHIGAN IMMIGRANT RIGHTS CENTER

YPSILANTI, MI

Student Research Intern, August 2022 - May 2023

Co-authored an asylum brief alongside law students and immigration attorneys, contributing case research, legal narrative development, and document preparation for submission. Conducted in-depth research on Latin American country conditions, synthesizing findings into concise, evidence-based summaries used to support asylum claims. Maintained confidentiality and organized sensitive legal documents within shared drives and secured databases, following strict data handling protocols. Collaborated remotely with legal teams and peer researchers to meet court-related deadlines and ensure alignment across all stages of the case preparation process.

WAYNE-WESTLAND FEDERAL CREDIT UNION

Wayne-Westland, MI

Front Desk Receptionist, Jan 2023 - Jan 2024

Served as the first point of contact for members and visitors at a busy credit union branch, providing prompt, courteous service and directing inquiries to appropriate departments. Handled appointment scheduling, account assistance, and member intake while maintaining strict confidentiality of financial information. Managed front desk operations including phone coverage, lobby organization, and daily administrative tasks to support branch efficiency. Maintained detailed records, verified member documentation, and assisted with basic banking transactions in coordination with tellers and loan officers.

SIDE BISCUIT

ANN ARBOR, MI

Culinary Station Manager, Apl 2019 - May 2023

Oversaw operations of the hot prep station in a high-volume, fast-casual kitchen, ensuring quality, consistency, and timeliness of food orders during peak service hours. Trained and supervised new kitchen staff on station responsibilities, safety protocols, and prep standards. Maintained inventory levels, tracked food waste, and communicated directly with the head chef to streamline workflow and reduce downtime. Upheld strict cleanliness and food safety standards in compliance with local health regulations, contributing to successful inspections and high customer satisfaction.

EDUCATION

Bachelor of General Studies (B.G.S.), Interdisciplinary Focus in Computer Science and History

University of Michigan, Ann Arbor

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